Terms of Use

Last updated: 6 July 2026

These Terms of Use ("Terms") govern your access to and use of the ExpatTel service (the "Service"), operated by [Legal Entity Name] ("ExpatTel", "we", "us"). By creating an account, porting a number to us, or paying for a subscription, you agree to be bound by these Terms.

1. The Service

ExpatTel is a number-retention service. We accept the port-in of eligible mobile numbers from partner countries, and deliver inbound voicemails and SMS to you via our web portal, mobile apps, and email. ExpatTel is not a telephony service — you cannot make outbound calls or send outbound SMS through the Service, nor can you receive live inbound calls (all calls go to voicemail).

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter a contract to use ExpatTel. You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us immediately at security@expat.tel if you suspect unauthorised access.

3. Number portability

• You must legally own the mobile number you are porting to us, or have written authorisation from the owner.
• Port timelines vary by country and are set by the losing carrier — not by ExpatTel. We provide estimated ranges but cannot guarantee specific dates.
• Ports may fail for reasons outside our control (incorrect account details, outstanding balances with your current carrier, contract-lock periods). Where a port fails, we will notify you and suggest next steps.
• Once a port is complete, your existing SIM will stop working. Make sure any critical services tied to that SIM (banking 2FA, WhatsApp, etc.) are updated first.

4. Subscription, billing, and refunds

• Subscriptions are billed monthly or annually via Stripe in the currency shown at checkout.
• Billing starts on the day your number successfully ports in (not the day you sign up).
• Subscriptions renew automatically until cancelled. Cancel any time from the portal — you retain access until the end of your paid period.
• We offer a 14-day cooling-off period from the date billing starts. If you cancel within that window, we will refund the fees paid to date. After 14 days, fees are non-refundable except where required by law.
• If a payment fails, we will retry for up to 7 days. If we cannot collect payment, your account may be suspended and your number returned to the local number pool. Once a number is returned, we cannot recover it.

5. Acceptable use

You agree not to use the Service to:

• Break any applicable law, sanction, or regulation.
• Impersonate any person or entity, or misrepresent your affiliation.
• Send, store, or transmit malware or content that infringes third-party rights.
• Interfere with the Service's operation or circumvent access controls.
• Resell, sub-licence, or share your account with others.
• Use the number for spam, fraud, harassment, or any activity that could cause carriers to block or suspend ExpatTel.

We may suspend or terminate your account without refund if you materially breach this section.

6. Service availability

We aim for high availability but do not guarantee uninterrupted access. The Service depends on third parties (carriers, cloud providers) whose availability we cannot fully control. We are not liable for outages caused by these third parties, force majeure events, or scheduled maintenance.

7. Intellectual property

ExpatTel and its licensors own all rights in the Service, including the software, brand, and content (excluding your own voicemails and messages). We grant you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose.

8. Your data

Our handling of your personal data is described in our Privacy Policy. You retain ownership of the content of your voicemails and messages; we act as a processor for that content.

9. Warranty disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the maximum extent permitted by law. This does not exclude any statutory consumer rights you may have under Australian Consumer Law, the UK Consumer Rights Act 2015, or equivalent legislation in your jurisdiction.

10. Limitation of liability

To the maximum extent permitted by law, ExpatTel's aggregate liability to you for any claim arising from these Terms or the Service is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill.

Nothing in these Terms excludes liability for fraud, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

11. Termination

You may terminate your subscription at any time from the portal. We may terminate or suspend your account with reasonable notice if you breach these Terms, if your account is inactive for more than 12 months, or if we discontinue the Service. On termination we may return your number to the local number pool unless you request a port-out to another carrier in time.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email at least 30 days before they take effect. If you disagree with the changes, you may terminate your subscription; continued use after the effective date constitutes acceptance.

13. Governing law

These Terms are governed by the laws of [Governing Jurisdiction]. Any dispute will be resolved in the courts of that jurisdiction, save that we may bring proceedings to protect our intellectual property in any competent court.

14. Contact

Questions about these Terms: legal@expat.tel.